Contact us at
+212 662-464121
FAQ
Frequently asked questions about products
Yes, all our products are original. We do not sell replicas.
No, all the fossils we sell are authentic and original.
Images may vary from the original product if sold in bulk or in large quantities. However, single products will have the exact image of the item being shipped.
Yes, we provide detailed information on the origin and history of each product in its description.
We sell fossils, minerals, meteorites and other similar items.
Yes, if you are in doubt before making a purchase, we recommend that you consult us for further details or additional images.
We provide maintenance guides for each type of product to ensure longevity.
Most of our products are available for immediate shipment, but some may have additional processing times.
Policies on return
Yes, we accept product returns, except for transport costs. Maximum 30 days.
You have 30 days from the date of receipt of the product to initiate a return.
Once the returned product has arrived at our shop, we will make the refund in the same way as the payment was made. Transfer fees, logistics and transport charges are not included.
The customer is responsible for the return shipping costs.
We do not accept returns of products that have been damaged by the customer.
We will send you a confirmation email once your return has been processed.
If you receive an incorrect or defective product, please contact us immediately to solve the problem.
Yes, you can choose to exchange a product instead of returning it. Contact us for more details.
To initiate a return, please contact us via email or contact form on the website.
Information on transport and logistics
We ship worldwide.
Depending on the size of the shipment, we use Fedex or DHL for packages up to 20 kg. For larger products, we use sea containers or vans.
The shipping cost is calculated on the basis of €30 + €3/kg for Europe. For other countries, please consult with us.
Yes, if possible, large orders can be split into multiple packages of up to 10 kg each and shipped by DHL or Fedex.
Delivery time varies by destination, but international shipments generally take between 5 and 15 working days.
Yes, we provide tracking numbers for all shipments.
If your package does not arrive within the estimated time, please contact us so that we can investigate and resolve the problem.
Yes, but you must contact us as soon as possible to change the address before the order is shipped. You must also pay the deference if necessary.
Yes, we offer express delivery options. Please contact us for more details and costs.
If your package arrives damaged, please document the damage with photos and contact us immediately to resolve the problem.
Guarantee
The warranty does not cover damage caused by misuse or normal wear and tear of the product.
The duration of the warranty varies from product to product, but is generally one year.
To make a warranty claim, please contact us with details of the problem and we will provide the necessary instructions.
Yes, please keep your receipt or proof of purchase for any warranty claims.
We do not offer warranty extensions at this time.
Yes, our guarantee is valid for customers all over the world.
Payments
We accept cash, bank transfer, PayPal, Western Union and cryptocurrencies (Bitcoin, ETH, USDT, or USDC).
Yes, it is secure. We accept Bitcoin, ETH, USDT and USDC as payment methods.
Yes, we accept cash payments.
We do not include transfer fees or additional logistics and transport charges in the refund of returns.
However, PayPal has a 3.75% surcharge on the order total.
When you place your order, select the bank transfer option and we will provide you with our account details so that you can make the transfer.
Yes, we accept payment via Western Union. Contact us for more details on how to proceed.
Yes, we accept payments in multiple currencies, but the conversion will be made at the exchange rate prevailing at the time of payment.
We will send you an email confirmation once your payment has been received and processed.
If you have any problems making the payment, please contact us and we will assist you in the process.
Other doubts and queries
Yes, you can reserve an item. A 30% deposit must be paid and the remaining amount must be paid within 30 days. After these days, the deposit is forfeited.
If there is an item you want, which we do not have in our shop. You can make a reservation request. Please note that this is always done in order of customer requests. If the customer does not want the item, we will move on to the next one.